Shipping Policy
This policy explains how Zeal Finds plans, processes and supports shipments to customers in the United States.
Checkout is disabled while supplier-specific delivery windows and supported ZIP codes are verified. Final estimates will be visible before any customer can pay.
1. Shipping destinations
Zeal Finds is preparing to sell to supported addresses in the United States. Eligibility for PO boxes, APO/FPO addresses, Alaska, Hawaii and US territories may vary by product, carrier and fulfillment origin. The checkout result is the final confirmation of address eligibility.
2. Processing and shipment timing
Each product page or checkout will show the applicable processing and estimated delivery window. We only publish an estimate when we have a reasonable basis for it. Business days exclude weekends and carrier holidays.
If no shipment time is stated, we will ship within 30 days of receiving a properly completed order. If we cannot ship within the promised period, we will notify you and offer the choice to accept the delay or cancel the unshipped item for a full refund.
3. Tracking and split shipments
When tracking is available, we send it after the carrier accepts the package. A tracking number may need 24–72 hours to display activity. Items fulfilled by different partners may arrive separately, each with its own tracking number.
4. Shipping charges
Any shipping charge is displayed before order submission. We do not add a shipping charge after checkout. Promotions and free-shipping thresholds, when offered, will state their conditions clearly.
5. Address accuracy
Customers are responsible for providing a complete, deliverable address. Contact us immediately if you notice an error. We will try to correct it before fulfillment, but changes are not guaranteed after processing starts. Additional carrier costs caused by an incorrect address may be deducted where permitted and disclosed.
6. Delayed, lost or damaged packages
If tracking has not moved for an unusual period or a package appears lost, contact us so we can investigate with the carrier or fulfillment partner. For visible damage or an incorrect item, keep the packaging and send the order number plus clear photos promptly.
7. Import and fulfillment disclosures
Some products may ship directly from a third-party fulfillment partner, including a partner outside the United States. When this materially affects timing, returns or potential import charges, we will disclose the relevant information on the product page or before checkout.
8. Contact
For shipping help, use our contact form or email [email protected].