Frequently Asked Questions

We are preparing the store for customers in the United States. Exact address eligibility is confirmed at checkout. Availability for PO boxes, military addresses, Alaska, Hawaii and US territories may vary by product and carrier.

The estimated processing and delivery window will be shown on the product page or at checkout. If no shipping time is stated, we will ship within 30 days as required by applicable US rules. If a delay occurs, we will ask whether you agree to wait or prefer a full refund for the unshipped item.

For trackable services, a tracking link is sent when the carrier accepts the shipment. Tracking can take 24–72 hours to show its first scan.

Yes. Products may be fulfilled by different partners, so one order can produce more than one shipment and tracking number. You are not charged extra because an order is split.

We plan to accept Visa and Mastercard through our verified payment provider, plus Google Pay and Apple Pay where supported. Live payment methods will only appear after merchant approval and testing.

Contact us as soon as possible. We will try to stop an order that has not entered fulfillment, but changes cannot be guaranteed after processing begins. If it has shipped, the Returns & Refunds Policy applies.

Eligible items may be requested for return within 30 days after confirmed delivery. Contact us before sending anything back so we can provide the correct instructions and return destination.

Contact customer care promptly with the order number and clear photos or video. When the issue is verified, we will provide an appropriate replacement, refund or other remedy without charging return shipping for our error.

Approved refunds are sent to the original payment method. Your bank or card provider may need 5–10 business days after processing to display the credit.

Use the contact form or email [email protected]. Include your order number when available. We normally respond within two business days.