Returns & Refunds
We want return terms to be understandable before you buy. Product-specific exceptions will be disclosed on the product page.
1. Return request window
You may request a return for an eligible item within 30 days after confirmed delivery. Contact us before sending anything back. Unauthorized returns may be delayed or sent to the wrong fulfillment location.
2. Eligibility
Unless an item is defective, damaged or incorrect, it should be unused, complete and in substantially the same condition in which it arrived, with included accessories and original packaging where reasonably possible.
3. Items that may be non-returnable
For health, safety or customization reasons, certain opened personal-care goods, intimate goods, personalized products, consumables, gift cards and clearly marked final-sale items may not be returnable. Any material exception will be displayed before purchase. This does not limit remedies for damaged, defective, misdescribed or incorrect items.
4. Damaged, defective or incorrect items
Contact us promptly with your order number and clear photos or video. When the issue is verified, we will provide a replacement, refund or other appropriate remedy. You will not be charged return shipping when the return is required because of our or our fulfillment partner’s error.
5. Change-of-mind return shipping
For an approved change-of-mind return, the customer may be responsible for return shipping. The cost and return destination will be provided before you decide whether to proceed. We do not charge undisclosed restocking fees.
6. Refund processing
After an approved return is received and reviewed, we will notify you of the outcome. Approved refunds are issued to the original payment method. Payment providers commonly need 5–10 business days to display the credit after we submit it.
7. Cancellations
We will try to cancel an order that has not entered fulfillment. Once processing or shipment has begun, cancellation may not be possible and the standard return process applies.
8. How to start
Use the contact form and select “Return or refund.” Include your order number, the item involved, the reason for the request and supporting images when relevant. Do not mail a product until you receive return authorization and the correct address.